UberEats announced on Wednesday introduced a new “Cart Assistant” artificial intelligence feature designed to make filling customers' grocery carts faster and easier. The beta version is now available in the application
To use the new chatbot, users search for a grocery store in the Uber Eats app and click the purple Cart Assistant icon on the store page to start shopping.
Customers can enter a list or upload a photo of it, and the Cart Assistant will automatically add the necessary items to their cart. This includes photos of handwritten lists or screenshots of recipes and their ingredients. Users can then customize their cart by replacing products with their preferred brands or adding more products from the store
Uber Eats notes that Shopping Cart Assistant uses previous orders to prioritize familiar products – like regular milk or your favorite oatmeal – to provide a more personalized experience.
“Users have told us they want a faster way to shop, and we know how valuable your time is,” Uber CTO Praveen Neppalli Naga said in a statement. “The cart assistant helps you go from idea to checkout in seconds.”
Cart Assistant could help Uber Eats better compete with other food and grocery delivery apps that already integrate or develop AI chatbots. For example, Instacart launched an AI search tool powered by ChatGPT OpenAI in 2023 to help customers save time and receive personalized shopping recommendations. DoorDash it also reportedly tested an AI chatbot called DashAI that same year
Last year, both Uber Eats and competitor DoorDash integrated with ChatGPT to streamline food ordering. With Uber Eats, US users can browse local restaurants and menus in ChatGPT, then complete their purchases in the Uber Eats app. The DoorDash integration allows users to order meal plans and automatically add all necessary ingredients to their DoorDash cart.
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Notably, in 2023, Bloomberg reported that Uber Eats was developing an AI-powered chatbot that supposedly asks users about their budget and food preferences and helps them place an order.
Overall, Uber Eats is rapidly investing in artificial intelligence, including: tools for traders such as AI-generated menu descriptions, enhanced food photos, and customer review summaries.
